REFUND AND RETURN POLICY

SS98 KOTE wishes its customers the best shopping experience to enhance their lives. As opened or used products
cannot be reused or resold, the items cannot be returned to the seller once delivered.

Our products contain active natural extracts and ingredients, and damages due to neglect, improper usage, or wrong
application will not be covered under this Policy. This also does not cover repercussions arising out of specific
sensitivities towards a product or ingredient, and you are advised to do patch tests as cautioned on every product.

Refund Policy

SS98 KOTE is not responsible for any damage after the delivery of the products.

An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage,
damage, or incorrect product.

In case of a refund to be claimed, kindly contact our customer care at [879608243] or write to us
at [ss98kote@gmail.com] with the necessary images and videos related to your claim, with the subject
line “Refund For [Order ID]”.

In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the
delivery partner on the spot.

Contact the customer care team at [879608243] if the order is marked as delivered but has not
been received by the customer, within 3 days of the product being marked as delivered. No refunds shall be made
after this period.

The refund amount does not include the delivery charge, as delivery charges are non-refundable.

A claim for refund must be made within 24 hours of order delivery with the aforementioned details.

If accepted, your refund may take up to 15 days to be credited from the date of refund acceptance by SS98 KOTE.

SS98 KOTE will provide all relevant details, including screenshots and the transaction ID, once the refund has been
initiated.

Return Policy

In extreme cases of damaged product delivery (leakage, broken, or missing items) due to transit, a refund or exchange
can be initiated after a thorough verification as per the Refund Policy.

The customer must contact our customer care within 24–48 hours in the event they receive a damaged, broken, or leaked
product.

Cancellation Policy

Cancellation of orders can be processed only before their dispatch from our warehouses. A gateway charge of 2.5%
shall be levied against your order upon cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

FAQs

Q.1) After acceptance of cancellation or refund, how long will it take to receive my funds?

Refunds for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

SS98 KOTE will provide all relevant details, including screenshots and the transaction ID, once the refund has been
initiated.

Q.2) Does the policy cover opened or used products?

No, the policy does not cover products that have been opened or used. The policy only covers orders with leakage,
broken, or missing items.

Q.3) How can I cancel my order if I placed it by mistake?

For orders placed by mistake, you can cancel the order on the checkout order confirmation page within the first few
hours. You may also reach out to our customer care at [879608243] or write to us at
[ss98kote@gmail.com].